Contact us

Drop us a line and we’ll get back to you as soon we can, or give us a call, during business hours, on the number below.

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Not happy? We’d like to hear from you

If you’d like to lodge a complaint or give us any feedback at all, please contact us directly on 0508 4SIMPLY or We’ll work to set things right straight away. 

Where to go for independent complaint advice

We work hard to look after our customers but if we’ve let you down, we really want to put it right. If it takes us longer than 20 days to resolve your complaint, and we haven’t let you know in writing that there’s a good reason for this; or you’re not happy with how we’ve resolved it, you can refer your complaint with us to Utilities Disputes. They provide a free and independent dispute resolution service to help consumers resolve electricity, gas, and water complaints with their provider.

You can contact Utilities Disputes by phone on 0800 22 33 40, fax on 0800 22 33 47, email on or by post at Freepost 192682, PO Box 5875, Wellington 6140.

Find out more about Utilities Disputes here.

Where to go for an independent price comparison

Powerswitch is an independent energy plan comparison website that helps consumers work out which power company and pricing plan are best for their specific needs.

Find out more about Powerswitch here

Medically dependant or vulnerable?

If you or someone in your home has critical medical equipment powered by mains electricity or is reliant on electricity for reasons of age, health or disability, and disconnection of electricity may present a clear threat to your or their health or well-being, it is important you let us know. To speak with us about this, or to authorise someone to speak on your behalf, eg a family member, a friend or a social agency, please call us on 0508 474 6759.