Making the complex simple is what we do. We understand your demands for more innovative, agile and compliant technology and services that’ll help you compete within a regulated market.
Leverage Simply Energy to accelerate your business, we’ll make sure it’s all taken care of.
70 The Terrace
Southern Cross Building
59-67 High Street
Problems or Complaints
If you have a problem with our service, we offer a free internal complaints process, please contact us directly.
0508 4SIMPLY (0508 474 6759)
PO Box 10609, The Terrace, Wellington, 6143, New Zealand
If you do not receive a satisfactory resolution within 20 working days you can take your complaint to Utilities Disputes Ltd (previously Electricity and Gas Complaints Commissioner), a free and independent service.
Utilities Disputes Ltd are available by Free phone 0800 22 33 40, Email firstname.lastname@example.org or Postal Address PO Box 5875 Wellington 6140 Freepost 192682
Medically dependant or Vulnerable customers
If you or someone in your home has critical medical equipment powered by mains electricity or is reliant on electricity for reasons of age, health or disability, and disconnection of electricity may present a clear threat to your or their health or well-being, it is important you let us know. To speak with us about this, or to authorise someone to speak on your behalf (e.g. a family member, a friend or a social agency) please call us on 0508 474 6759