Contact us
Drop us a line and we’ll get back to you as soon we can, or give us a call, during business hours, on the number below.
Not happy? We’d like to hear from you
If you’d like to lodge a complaint or give us any feedback at all, please contact us directly on 0800 100 249 or solutions@simplyenergy.co.nz. We’ll work to set things right straight away.
Where to go for independent complaint advice
We work hard to look after our customers, but if we’ve let you down, we really want to put it right. If it takes us over 20 days to resolve your complaint, and we haven’t let you know in writing that there’s a good reason for this, or you’re not happy with how we’ve resolved it, you can refer your complaint to Utilities Disputes. They provide a free and independent dispute resolution service to help consumers resolve electricity, gas, and water complaints with their providers.You can contact Utilities Disputes by phone on 0800 22 33 40 or visit udl.co.nz.
Where to go for an independent price comparison
Powerswitch is an independent energy plan comparison website that helps consumers determine which power company and pricing plan are best for their specific needs. Find out more about Powerswitch here.Medically dependent or vulnerable?
If you or someone in your home has critical medical equipment powered by mains electricity or is reliant on electricity for reasons of age, health or disability, and disconnection of electricity may present a clear threat to your or their health or well-being, it is important you let us know. To speak with us about this or to authorise someone to speak on your behalf, e.g., a family member, a friend or a social agency, please call us on 0800 100 249.
Please ask your medical practitioner to complete and sign this form to confirm that you have a serious medical condition and are dependent on electricity for critical medical support. We’ll then place you on Simply Energy’s Medical Dependency Register. Please note that we are unable to guarantee a 24-hour continuous supply of energy. Please ensure you have a back-up plan in place in case of a power outage.
If you have any questions about this form, please call our team on 0800 100 249
